FAQ’s

Do you sell books online?
We have an online shop at www.unitybooksonline.co.nz.
Both Unity Books stores are connected but their stock is independent. The titles for sale on www.unitybooksonline.co.nz are from Unity Books Wellington only – as such all orders will be posted from out of Wellington.

Although we do stock a lot of similar titles we also vary quite vastly in certain areas. If you’re interested in purchasing books from Unity Books Auckland, please contact them directly (09) 307 0731 or email them on shop@unitybooksauckland.co.nz.

 

I have faulty products, who should I contact?
Please contact us directly by either calling 0800 486 489 or emailing us on wellington@unitybooks.co.nz.

 

What are your opening hours?

UNITY AUCKLAND
Monday-Friday 8:30am-7pm ~
Saturday 9am-6pm ~
Sunday 10am-6pm
UNITY WELLINGTON
Monday-Thursday 9am-6pm ~
Friday 9am-7pm ~
Saturday 10am-6pm~
Sunday 10am-5pm

I keep forgetting my 11-for-10 card and now I have seventy of them. What do I do?
If you bring the 11-for-10 cards in together, we will happily consolidate them for you.

 

If I bring a receipt in can I add the books to my 11-for-10 card?
I’m afraid not, we do all 11-for-10 card work at the point of sale. If you do not have your card on you at the time, we will happily give you another one and you can consolidate them later. This is because as our 11-for-10 cards are handwritten by the staff, there is no evidence on a receipt that books have not already been accounted for. We endeavour to offer a card with every purchase.

 

What is your refund policy?
If there is a fault with the publishing in the book you purchased then we can replace the book for you at no extra cost. We may need to send away for a replacement copy from the publishers, so there could be a wee wait.

If you wish to return a book and it has not been damaged and you have a proof of purchase then we can supply you with a book voucher to the same value of the book you’re returning. The voucher will be for our store and valid for 12 months from date of exchange, so you can take your time choosing again. This does also depend on the amount of time passed since the book was initially purchased.

 

Do you take Booksellers tokens?
Unity Books is a member of Booksellers NZ and as such we do accept and sell Booksellers tokens in denominations of $5, $10, $20, $25, $50, and $100. We also accept and sell our own Unity Books tokens which we can write out to any amount you require.

 

If I order something do I have to buy it?
If you put your name against something that is already coming in for stock to see whether it is what you’re after then no, there is no obligation to purchase. However if we special order a book for you that we do not normally keep in stock, we do expect that you will pick it up within a couple of weeks of it arriving. Firmer details are discussed when you place an order, including price and time frame.

Exceptions can always be made though, if the situation allows – so never be afraid to ask in advance!

 

What are my different shipping options?

We offer a range of shipping options covering delivery within New Zealand and internationally. For advice on choosing the right shipping option for you and an estimated delivery time please contact the store at wellington@unitybooks.co.nz or on 04 499 4245.

Thanks!

 

Our Privacy Policy

Who we are

Unity Books Wellington is a book retailer in Wellington, New Zealand, and online. Our website is http://www.unitybookswellington.co.nz/ also at http://www.unitybooksonline.co.nz and http://www.unitybooks.co.nz

 

What personal data we collect and why we collect it

We collect personal information from you, including information about your:

  • name
  • contact information
  • interactions with us
  • billing or purchase information

We collect your personal information in order to:

  • Sell books to consumers New Zealand-wide.

Your personal information will be held confidentially. The only people with access to personal information are our staff and those providing software services to Unity Books. If we share information with a service provider, your privacy will be protected through a non-disclosure agreement.

Cookies & Remarking Tools

  1. Site analytics cookies – these cookies allow us to measure and analyse how our members/visitors use the site, to improve both its functionality and your experience using our site.
  2. Targeting or advertising cookies – we do not use targeting or advertising cookies.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at www.aboutcookies.org. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete Unity Books user experience that we pride ourselves on providing our customers.

We do not store credit card details after the transaction has occurred. We keep your information safe by storing information in a secure database and only allowing certain staff to access it.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at wellington@unitybooks.co.nz, or +64 4 499 4245, or 57 Willis Street, Wellington 6011.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Analytics

How long we retain your data

For users who register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time. Website administrators can also see and edit that information.

For users who register for our email newsletter you can unsubscribe at any time.

What rights you have over your data

If you have an account on this site, you can request to receive a file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

We do not supply or sell customer information to any external company.